Privacy Policy

1. Introduction

Welcome to Phileas. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how Phileas Management SAS ("Phileas," "we," "us," or "our") collects, uses, processes, and discloses your information in conjunction with your access to and use of the Phileas website (phileas.com), including the owner portal, and our other services (collectively, the "Services").

Our legal entity and the data controller responsible for your information is: Phileas Management SAS Registered in France

2. What Personal Data We Collect

We collect personal data to provide and improve our Services, and to offer you a personalized and seamless experience. The types of data we collect include:

• Identity & Contact Data: Information you provide when you express interest in a property, become an owner, or create an account on our owner portal. This includes your first name, last name, email address, phone number, and postal address.

• Account & Booking Data: When you use the owner portal, we collect information related to your bookings, stay history, and preferences you choose to share with us.

• Communications Data: We keep a record of our communications with you via email, WhatsApp, or other channels, including any inquiries or support requests.

• Technical & Usage Data: When you visit our website, we automatically collect certain technical information. This includes your IP address, browser type, operating system, and information about your browsing activity. We collect this data using cookies and similar technologies.

• Marketing Data: This includes your preferences for receiving marketing communications from us.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Provide and Manage Our Services: To manage the co-ownership of properties, facilitate bookings through our owner portal, and provide concierge and support services.

• To Personalize Your Experience: To understand your interests and preferences so we can tailor our communications and curate the unique experiences that are the hallmark of the Phileas Society.

• To Communicate With You: To respond to your inquiries, send you important information about your ownership or bookings, and provide customer support.

• For Marketing: To send you our newsletter and other updates about Phileas that we believe may interest you. You can opt-out of these communications at any time.

• To Improve Our Website: To analyze how our website is used, allowing us to improve its functionality, performance, and user experience.

4. Data Sharing and Third Parties

We do not sell your personal data. We only share it with trusted third-party service providers when necessary to deliver our Services, and we ensure they are bound by strict data protection obligations.

These third parties include:

• Monday.com: We use Monday.com as our CRM and for managing email communications.

• Google Analytics: We use Google Analytics to understand website traffic and usage patterns. This data is aggregated and anonymized where possible.

• WhatsApp: We use WhatsApp for direct communication with owners for service-related messages.

We may also disclose your information if required by law or to protect the rights, property, or safety of Phileas, our owners, or others.

5. Your Rights Under GDPR

As we operate under French law, you have specific rights concerning your personal data under the General Data Protection Regulation (GDPR):

• The right to be informed: To know how we use your personal data.

• The right of access: To request a copy of the personal data we hold about you.

• The right to rectification: To have any inaccurate personal data corrected.

• The right to erasure: To request that we delete your personal data.

• The right to restrict processing: To request that we limit the processing of your data.

• The right to data portability: To receive your data in a machine-readable format.

• The right to object: To object to us processing your data (e.g., for marketing).

To exercise any of these rights, please contact us using the details below.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees and third parties who have a business need to know.

7. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Phileas Management SAS Email: contact@phileas.com
Address: 60 rue François 1er, 75008 Paris

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